Return Policy


Return Policy

At Zeal4Elephants, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products and service. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 30 days of receiving your order to obtain a return authorization number.

Once an RMA number has been received, please ship the item(s) by mail to:

Zeal4Elephants
1738 Winter Walk Circle
Morrisville NC 27560

Please include a copy of your sales receipt for faster service. When we receive the item, we will credit your account promptly and send you a copy of the refund memo.

Our policy lasts 30 days. If 30 days have gone by since your purchase, you may still contact us at support@zeal4elephants.com to see if your order still qualifies for a refund or replacement.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require an order number or proof of purchase.

Please do not send your purchase back to the manufacturer.

Replacements

If you receive a defective, damaged or wrong item, your order will qualify for a free replacement. If you need a replacement for your order, please send us an email at support@zeal4elephants.com and we will process a replacement for your order immediately.